There is something almost self-hypnotizing about running
scenarios through highly-tuned valuation spreadsheets. Just a tweak to this
variable, a rub on that number, a slight nudge here and hit calculate…
Behold! I have wrought a thing of beauty! It is my child. I
am proud of it. It can do no wrong.
It is easy to convince ourselves that these models can
accurately distill an entire business – in all its complexity – into a simple
sensitivity matrix. This represents all possible variations of the future, we
tell our beaming selves, as we put a particularly thick border around the cells
containing the middle-option valuation. The middle-option, not too bold and not
too conservative, is always the right one.
Yes, we’ve uncovered some impressive ROIC numbers in this
business. Yes, we’ve seen how it shouldn’t be too wild an assumption to see
earnings grow near or above that $45 million threshold we set. And yes, we’ve
supplied this nice, conservative 15x multiple that even a loan underwriter might
stamp with his approval.
But now we must step away from our precious model and
actually think. We must ask ourselves, are we really considering the right
things here? Have we adequately weighed the big risks that face Overstock.com
and, by association, our investment? How are we protected?
I wake often in the middle of the night. A two year old
daughter is not without culpability. Last night was the norm, and as I
attempted to settle back into sleep my brain began mulling through the big
risks to Overstock’s business.
I was thinking to myself, the internet sure is a great place
to do business. Just consider, you can become a $1 billion retailer without
ever opening a storefront. You never fight over real estate in power shopping
centers with the most wealthy patrons. You don’t have to hire all those
expensive employees. You don’t have that pesky shrinkage problem. Distribution
is so much easier. You build a relatively inexpensive ecommerce system. You
cobble together a network of suppliers. You run a few Super Bowl ads. And you
just watch the money role in.
It sounds so easy, anyone could do it.
Wait! That’s not good. That doesn’t say much for barriers to
entry. If anyone could do it for very little invested capital, how defensible
is Overstock’s business? That reminds me
of an industry article detailing Amazon.com’s use of fulfillment partners…and
Buy.com…and now Sears.com…and (gulp) Wal-Mart.com. They all like the idea of
selling merchandise on the web without ever paying for the inventory.
I’m recalling now how Overstock’s business tanked from
2005-2007. Customer demand fell off a cliff because of a disastrous ERP
implementation. If the debt and equity markets had not allowed Overstock to
raise more cash, it would have been lights out. While that cloud had a nice
lining – it did lead management to change the inventory model and significantly
reduce capital needs – it still speaks to the tenuous hold the company has on
customers. You just don’t get much margin of error…if you don’t execute with
precision, shoppers go elsewhere and it’s very, very hard to get them back.
Despite the better expense structure, less invested capital,
and a couple years of net earnings, can we really say with confidence that
another snafu wouldn’t send customers bolting, revenue falling, and losses
mounting?
On top of that, could I really feel any confidence in the
valuations scenarios I ran based on the previous two years of operating
results? If this is a competitive industry, two years doesn’t tell you much if
you don’t have that moat. And as I’m now in a more critical frame of mind, look
at those variables…they’re all over the place! The expense structure ranges
from 2 to 11% annual growth. The direct business revenue shrunk 13% one year
(though it would seem as part of a concerted effort to move investment burden
over to their partners for certain categories). And the fulfillment business
has a pretty wide range of sales growth that probably can’t be estimated
conservatively by averaging out one year of 21% and one year of 10% growth.
I’m wide awake now.
So, what’s the competitive advantage anyway?
Is it Overstock’s relationship with the fulfillment
partners? The company depends on them peddling their wares on its site and not
going somewhere else. What is Overstock providing that makes them happy? Some
thoughts: 1. A marketplace of buyers; 2. $60 million of annual marketing to
keep traffic up; 3. IT systems to manage their catalogs, selling, credit cards,
performance statistics, etc.; 4. Customer support services so they don’t have
to do that part; and 5. Management of all product returns. There’s a lot of value there, right?
Okay, how could any of the big players start taking that
away? Let’s play devil’s advocate and pick on Amazon.com.
For beginners, it could create better terms for the partners.
If Amazon offers comparable services and decides to give its outlet partners a
bigger piece of the action (hypothetically charging 10% instead of 12% fees on
all purchase transactions), that might entice sellers to at least consider
jumping ship. And looking at Overstock’s margin needs (i.e., the gross profit
they must get from fulfillment partners to cover operating expenses), it
doesn’t look as if they could afford a protracted battle with Amazon that
depresses gross profits. Amazon, with its $9 billion in cash, has considerable
more staying power than Overstock.
Second, Overstock depends heavily on Google search engine
optimization and keywords purchases. Management suggests a big chunk of its
marketing budget goes there, and Q1 2011 results took a hit when Google put
Overstock in its “penalty box” for SEO rule infractions. (Indeed, Patrick Byrne
estimated that two months in the penalty box, where Overstock results were
excluded from regular Google searches, cost the company 4 to 5% of its
quarterly sales. That was the difference between break-even and turning a
profit.)
This suggests to me an unhealthy dependence that competitors
could exploit. My own experience shows that products sold by Amazon tend to get
ranked very high in natural Google searches. And it’s very rare that Amazon
products don’t go to the top of the paid search results. The company spends a
lot on search words, and it can afford to do it. So, if Amazon puts Overstock
in its sights, it begins carrying more of the same products and throws more
resources at ensuring those products are search engine optimized and/or at the
top of the paid list. Amazon could, without breaking a sweat, outspend
Overstock many times over to ensure best Google placement.
Third, if Overstock and Amazon are selling the same or
similar products, and Amazon wants to target Overstock to take away market
share, the company with deeper pockets has no compunction with starting a price
war. I cannot see that Overstock can keep customers without offering an equal
or better price.
Now I recognize that this list of risks might just highlight
my lack of knowledge about the nature of Overstock’s business. These doubts
are, I admit, very likely given my unfamiliarity with the dynamics of the surplus
goods market. Perhaps Overstock (for reasons I haven’t been able to imagine in
this exercise) has such a dominant position as the buyer/partner of preference
among surplus goods sellers that it has a sustainable competitive advantage
that Amazon can’t reasonably penetrate. (Overstock’s 19% gross margin on
fulfillment partner business suggests it charges its partners higher
commissions than either Amazon or the others. That would point to some degree
of loyalty from its partners, since they don’t jump ship, which could be a
competitive advantage. Up to this point, however, I haven’t been able to
confirm this as accurate.)
And perhaps Overstock.com has created such loyalty among its
customer base that it wouldn’t fragment even for slightly better pricing. (Q1
2011 numbers show new customers down 15% over the same quarter in 2010, yet
revenue was flat, and gross margins were up 6%. It does look like existing
customers are repeat buyers.)
But in my research, I was unable to connect with any
Overstock fulfillment partners to get a sense of their relationship with the
company. Nor do I think the recent customer data is sufficiently long in the
tooth to be bankable. (If readers understand the business better than I do,
please share your insights! I’m not wed to my risk conclusions here if facts or
better interpretations prove me wrong!)
Finally, I fear there are few constraints in the world of
internet retailing that prevent a single player from achieving near ubiquity.
It truly could be a winner-take-all kind of market. Unlike in traditional
retailing where competition plays out in matches of real estate chess,
distribution strategies, and the ability to satisfy local preferences, a single
internet retailer could dominate by becoming the marketplace of choice for
nearly all products and for nearly all buyers. This is especially true if you
take away the cost of inventory (a working capital constraint to growth)
because fulfillment partners are carrying that burden for you.
It certainly mirrors my own experience as a shopper. Amazon
is my default. If I want to buy something, I search for it there. Like most of
the country, I’ve been buying from Amazon for 15 or so years. I like the user
experience. I’m comfortable with the interface. I trust its security measures.
And I’m confident that I’ll get timely delivery of my orders. It would take
something very compelling to lure me away.
Charlie Munger, vice chairman of Berkshire Hathaway, notes
the competitive strength scale, brand and familiarity can bring to business
with the following example:
“If I go to some remote place, I may see Wrigley chewing gum
alongside Glotz’s chewing gum. Well, I know that Wrigley is a satisfactory
product, whereas I don’t know anything about Glotz’s. So if one is 40 cents and
the other is 30 cents, am I going to take something I don’t know and put it in
my mouth, which is a pretty personal place after all, for a lousy dime?”
If Amazon achieves this status, I don’t want to compete with
it unless I have a distinct advantage that protects me in case the giant wakes
up and decides he doesn’t want me around anymore. Maybe I’m too small for him
to even care – indeed, maybe the giant would just prefer to buy me, brushing
off the gadfly in the process – but I’m not sure I’m comfortable putting real
money behind that bet.
With Overstock, I’ll confess that I do SUSPECT that an
advantage exists. But the ability to confirm that advantage falls too far
outside of my circle of competence to turn a suspicion into a conviction.